At Digital Extremes, we take your account security very seriously, and the Corpus are very inventive in trying to get your account information.
As a best practice, you should be aware of the following:
- Digital Extremes will never send you an email from a public email domain (such as Gmail or Hotmail). If you receive an email claiming to be from Digital Extremes, make sure the sending address is either @warframe.com, @digitalextremes.com or @digitalextremes.zendesk.com. Do not click on the links in false emails, as they can lead to bad software or password-stealing ‘spoof’ sites.
Whenever you contact Support, please do not share any password and/or any documents such as ID card, driver's license, and passport. If any sensitive information is required, we will make sure it is redacted after verification.
- If you are on PC, you should make sure that Two-Factor Authentication (TennoGuard 2FA) is enabled. This is required for Trading, so be sure to protect your account! If you need more information on PC 2FA, Please refer to this article.
- If you are on Console, you should enable TennoGuard 2FA on your console account. Each console has a different process, and you can find that process from this article. Protecting your console account covers your games which automatically log in, Warframe included.
Additionally, we recommend you Logout of your console accounts (such as PlayStation Network accounts) to ensure account security. Logging out of your Console accounts is especially recommended in households that have multiple players using the same console.
As a general rule, there are lots of good anti-virus programs out there (some of which are free), as well as some other best practices (such as using robust, unique passwords). While we cannot recommend individual programs or password managers, we highly suggest you research reputable programs and use them to protect yourself - not just in Warframe, but for your digital security as a whole.
Stay safe out there (physically and digitally), Tenno!