Merch Store FAQ
The Warframe Merch Store will be temporarily closed starting on April 17th, 2025 at 9am EST as we prepare to move our inventory to a new home.
When will the store re-open?
We currently do not have a date for when the store will re-open. Stay tuned to the Warframe socials for news about our grand re-opening.
Why hasn’t my order shipped?
Due to the high volume of orders during our Moving Sale please expect some delay in our ability to fulfill your order. If you have a pending order - both in stock or pre-order - don’t worry, we’ll continue to fulfill orders before we move warehouses.
Pre-Order Items
If you made a purchase that included a pre-order item, your order will ship once all the items arrive.
Current Pre-Order Items:
- Warframe: 1999 Official Soundtrack 2xLP - Estimated Shipping June 2025
- Warframe Soundtrack Bundle - Estimated Shipping June 2025
- Atomicycle Key - Estimated Shipping Mid-Late April 2025
- 1999 Mega Bundles - Estimated Shipping Mid-Late April 2025
I can’t find my tracking number
Our products are shipped from the USA Warehouse and most International Orders will ship through Asendia. If you do not have a link with your tracking number you can always visit Asendia Tracking and place your tracking number there for updates.
Return Policy
For any questions or changes to your Merch Order please contact our Merch Store Support by email. warframe-store@pmcfulfillment.com
If an item is defective or was damaged during shipping, please contact the Merch Store Support so that we can discuss the shipment and a resolution.
Items in their original condition may be returned within 30 days of purchase for a full refund.
Privacy Policy
We collect personal data required in order to process your order. Please read through our Privacy Policy for full details.